Got Questions? We’ve Got Answers! Dive into our FAQ section for all you need to know about Hush Acoustics’ innovative sound solutions, product details, installation guidance, and more. Helping you create your perfect space, with clarity and ease.
At Hush Acoustics, we specialize in creating products that seamlessly blend high-quality, sustainable materials with innovative design. Our focus on using exclusively P.E.T. materials ensures that our solutions are not only environmentally friendly but also provide superior sound absorption and aesthetic versatility.
We pride ourselves on our commitment to both functionality and style, making our products unique in the market.
Absolutely! Customization is at the heart of what we do. We understand that every space has its unique acoustic challenges and aesthetic needs. Our team is equipped to work closely with you to design customized solutions that meet your specific requirements, whether it’s for a home, office, or any other space. From custom sizes, shapes, to color options, we tailor our products to fit your vision perfectly.
The main purpose of all our products is to reduce the noise congestion caused by sound reverberation/echo in your space. The fibers of the Hush product absorb and dissipate the ‘sound-energy’ creating a calm environment with clear and controlled sound. However, to prevent sound transferring from one room to another, it requires a different approach and a different type of product, such as using sound insulation within the walls, ensuring a complete seal around doors, and also a sound insulation or barrier above the ceiling.
Yes, please contact us and our sales team and reps would be pleased to help you with your acoustics needs.
All Hush Acoustics’ products have a 2-year limited warranty, counted after the product is delivered.
Yes! We offer a custom color configuration service that ensures that your acoustic product will be as similar as possible to the color of other materials (fabric, wall paint, etc.). Please contact us for more information.
Please contact us, and we will get back to you with the closest representative that can assist your needs. You can also order physical samples of our Element and Luxe Colours, as well as other products in our line.
As our products are so customizable, all items are built to order.
Our standard lead-time is 2-4 weeks.
Our production takes around 2-4 weeks, we provide a maximum date for the delivery, so depending on factors such as your location, it may be delivered before the estimated delivery date.
Yes, orders can be picked up at our Winnipeg office, but we recommend traditional shipping due to careful handling and proper transportation machinery.
We are granted several certifications that can be found on our Resources page, such as CAN/ULC-S102-2018 Flame Spread & NRC, and GreenGuard® regarding sustainability.
Our products are made of recycled P.E.T. We also use water-based ink as an eco-friendly colouring method to minimize the use of harmful chemicals and to maintain our GreenGuard® GOLD status.
Our product off-cuts are re-purposed as much as possible; they are largely used for packaging. The cardboard that we also use for packaging is mostly made from recycled content.
We have helped recycle over 8 million water bottles so far!
Using felt made from recycled polyethylene terephthalate (P.E.T.) has very positive environmental impacts. Recycled P.E.T. felt reduces the need for virgin materials and helps divert plastic waste from landfills. This material contributes to resource conservation and minimizes the environmental footprint associated with traditional manufacturing processes. Additionally, using recycled materials often requires less energy, lowering greenhouse gas emissions. Overall, opting for felt from recycled P.E.T. supports sustainability efforts and promotes a more eco-friendly approach to material usage.
Yes! The material produces no harmful emissions, and it boasts a Class-A Fire rating, indicating its resistance to ignition. You can find the flame spread tests in our Flame Spread & NRC document.
Yes! Our material is water safe, the plastic fibers do not absorb water, and the fibrous nature of the panel means that it dries very quickly. Did you know that you can submerge our P.E.T. material under water without causing any negative effects to the material?
Our felt is made of a mix of new and recycled P.E.T., with a minimum mix of 60% recycled. New fibers are added for stability, along with the fire-retardant fibers.
Polyethylene terephthalate (commonly known as P.E.T.), typically does not emit any off-gassing, making it a low-emission material. Please refer to our GreenGuard® GOLD certification documents under Resources page.
We’ve designed our products for hassle-free installation, ensuring that they can be easily mounted with minimal tools and expertise. However, we understand the importance of proper installation for optimal performance. Therefore, Hush Acoustics provides comprehensive installation guides with our products and our customer support team is always on hand to assist with any queries. For larger or more complex projects, we also offer professional installation services to ensure everything is set up perfectly.
Yes, we supply essential hardware for installation with every shipped product. Additional hardware requirements may vary based on the specific installation location.
It is a very simple and easy process! Please check our Cleaning guide on the Resources page.
The frequency of maintenance for felt panels can depend on various factors, including the specific environment in which they are installed, the level of use. Also, factors like the level of foot traffic, exposure to sunlight, and the overall environment should be considered when determining the maintenance schedule for felt panels. Please check our Maintenance guide on the Resources page.